Q&A: How can my customers and clients pay me by credit card?

Feb17

Put simply, depending on your use, we recommend our Emmix Ecommerce or Emmix InvoicePaid systems.

Emmix Ecommerce best suited for selling products (physical, digital, one-off or subscription products).

Emmix InvoicePaid is an invoice payment system, allowing clients the ability to write in an Invoice Number / Reference Code, writing how much they wish to pay, enter in their credit card details and process the payment.

Q&A: How can I take payments on my website?

Feb17

There are several ways you can take payments on your website. The method that will suit you best depends on your needs – what you’re selling.

If you’re selling products, we recommend Emmix Ecommerce. This is a fully featured Ecommerce website which give you the ability to have 10, 50 or 500+ products for sale, categorised smartly and finished off with an easy-to-use purchase and checkout system. An example of a fully featured Emmix Ecommerce website is Think Outside.

If you’ve only got one or two products for sale, we can still use Emmix Ecommerce – we would just need to configure the design slightly differently. An example of this type of website would be Old Masters Young Guns.

If you’d like your clients to be able to pay your invoices online, on your website, you will need our Emmix InvoicePaid system. It gives your clients the ability to insert their Invoice Number / Reference Code, type in how much they would like to pay, and then submit their payment. Naturally, an example of this is our invoice payment system. Another example of this type of payment system is Vodafone’s bill payment system.

We’re here to help, though. We’ll discuss your needs, recommend the best fitting product and we can tailor it for your needs and specific scenario / requirements.

Q&A: Do I need to have a dedicated IP for an SSL certificate?

Feb17

Yes, you do need a dedicated IP for an SSL certificate to be installed and configured correctly.

Dedicated IP’s can be purchased for $60/year. Click this link to purchase a dedicated IP.

Q&A: What are the implications to having a dedicated server?

Feb16

If you’ve got a website that gets a lot of traffic on a regular basis, it’s probably a wise idea to invest in a dedicated server.
If you’ve got a large website, with a lot of content, it’s probably a wise idea to invest in a dedicated server.
If your business relies on having high up-time, it’s probably a wise idea to invest in a dedicated server, or at least Shared Hosting which doesn’t squeeze hundreds of clients onto the same server.

Whatever your reason, a dedicated server is generally a good idea.

There are implications you need to be aware of if you are entertaining the thought of a dedicated server.

A dedicated server is great, however you need to read the product description and find out whether it’s a Supported/Maintained Dedicated Server (as in, the company has support staff who maintain, upgrade, and optimise the performance of your machine) or if it’s just a dedicated server given to you as a shell (with no ongoing support included).

If you’ve got the latter, you will need to find a System Administrator who can

  • Do the initial web server setup and configuration
  • Maintain the server’s O/S and programs on a regular basis
  • Optimise your server for your needs

Some of our clients have dedicated hosting and use the services of a Systems Administrator. We’ve gotten to know, and come to recommend, Andrew Cutler from Adlibre in Sydney. He knows his stuff when it comes to setting up and managing a server, and are comfortable in referring you through to him. Give him a call – tell him Ovi from Emmix sent you.

Q&A: What’s the difference between shared hosting and a dedicated server?

Feb16

A dedicated server is dedicated to your account and website(s), whilst a shared server houses your account and website(s) as well as other customer’s and their website(s).

Depending on the web hosting provider, there can be hundreds of customers on the same server, or just a handful. The less customers there are, the more of a premium price you can expect to pay. The more customers there are, the cheaper they can afford to make the price.

Generally, cheap shared web hosting means more customers on the server. This may not always be the case, but not an unreasonable deduction.

Shared hosting, as a product, isn’t bad though. It really depends on the specifications of the server. If the server has a powerful CPU and a lot of RAM, you probably wouldn’t be able to tell much of a difference. It’s when there’s too little RAM for too many customers when problems start arising.

Emmix Hosting uses the Shared Hosting model. However, we don’t squeeze a ton of customers onto one single server. Yes, our hosting costs are slightly higher than other cheap web hosts, but that’s because we use premium Australian based servers and have few customers per server. Not to mention that our servers have 12GB of RAM. Other shared hosting providers have 1GB (or even less sometimes).

Q&A: What’s the benefit of Google Apps email accounts versus cPanel self-hosted email accounts?

Jan16

Let’s start with the basics.

Google Apps emails are stored on Google’s email servers.
cPanel emails are stored locally on your web hosting server.

With Google Apps email accounts, you get 20+ GB of storage included.
With cPanel email accounts, you get as much as your hosting account storage space allows. For example, depending which host you’re with, your hosting account has a maximum of 1,5, 10, 50, 100, 200GB (or anywhere below or above that). Some webhosting companies give you ‘Unlimited’ accounts, however that’s generally ‘shared hosting’ which, by nature, is cheap and crammed onto servers with hundreds of other customers. Read more about shared hosting here.

Google Apps emails are great for accessing on your phone – the copy on your phone is synced with the copy in the Google Apps web access account.
You can set up syncing with cPanel emails too, however it’s not as advanced. You’d need to set up your cPanel account in the IMAP format, and the configure your mail program and phone to use those settings.

Google Apps email accounts currently cost $50/user/year.
cPanel email accounts are free (well, included in your web hosting service – up to the limit of your account).

For this reason, many people prefer to go with a cPanel email, however, they may not be saving much. That is, unless they’re on cheap shared hosting offering ‘Unlimited’ web storage.

If, however, they’re using a premium web host, they’re likely to have a limit on their storage. Whatever limit that may be. They can, of course, increase the limit, but it will bump them up to the next, and the next, and the next hosting plan… which could end up costing from $10, to $30, to $90, or even $150+ per month. Now, multiply these figures by 12 months, and you have yourself a pretty hefty hosting bill.

And that’s why, for people who need email accounts with lots of storage, we recommend Google Apps email accounts. Yes, you pay $50/user/year, but that’s it (unless you need more than 20GB for that account).

Not to mention that Google Apps email servers are more reliable, faster, are better for syncing on your phone and computer, and generally have the best uptime.

Not everyone would really need to have Google Apps email accounts… however, at $50/user/year… it’s not expensive for a great service which gives you peace of mind when it comes to your email accounts performing.

Q&A: Which domain registrar should I use to buy domain names?

Dec16

The domain registrar to choose depends on two things; price and ease.
To buy a .com.au domain name, Crazy Domains, Netregistry and Ziphosting are popular options.
To buy a .com domain name, you can use any of the above, otherwise GoDaddy and Name.com are popular choices.

Some people prefer to buy all their domains with the same registrar, even if they have to pay a little more per domain – just for the fact that then all their domains are in the one places.

Other people choose to, for example, buy their .com.au domain names through a service like Crazy Domains, and their .com domain names through a service like Name.com.

There’s no wrong answer – it’s whatever works best for you.

If you choose to buy different domain types through different companies, a helpful hint is to create a simple spreadsheet where you list the domain and the registrar it’s been registered and your login credentials. If you want to go a step further, add in the date when you’ve registered it and when it’s due for renewal (usually 12 months after the registration date).

Q&A: Why do I need an SSL certificate?

Nov16

An SSL certificate encrypts data sent from your user’s computer sent to and from your website / server. It helps prevent other people or programs from stealing the information while information is passed from one side to the other.

If you have an eCommerce site, where customers and clients are putting in their credit card details, you really must have an SSL certificate. For starters, people who see a checkout page that’s not secured with an SSL certificate are more likely to abandon their cart. The opposite applies – SSL certificates build additional trust with potential shoppers – verifying that you are a real business and giving them the confidence to know that their credit card details are safe when making the transaction.

SSL certificates are also just good practice. Some of our clients have SSL certificates on their contact forms. This is to a) help build more trust and confidence with the user and b) to secure the data being sent from the user’s computer to their server – to prevent spying/stealing confidential information the user is entrusting you with by writing and sending it to you.

Q&A: Can I compare products on my blog too?

Oct16

Comparing products is a g is a great thing to do – it’s another way you can show your customers and clients that you know your business and industry, and to position yourself as a knowledgeable person/company.

You can create a new blog category called “Product Reviews” when writing up your next post.

Q&A: Can I write reviews on my blog too?

Sep16

You can definitely write reviews on your blog. Your blog is what you make it. One of the great things about having a WordPress based blog is that you can very quickly and easily add extra blog categories, which will make it easier for you to better divide up your content.

Generally, people start with the following blog categories:

  • News
  • Press
  • Products

If you can write reviews about different products related to your business, which your customers would be interested in or searching for, go for gold.

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